BayTracker®

Measure wait times in drive-thrus and service lanes

Real-time wait-time and service tracking for drive-thrus, auto service bays, and retail roadways, with BayTracker Cloud.

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BayTracker® for modern drive-thrus and service lanes. Using standard cameras, the same AI engine trusted on major roadways tracks queues, service times, and traffic patterns across drive-thrus, auto service bays, and retail roadways.

BayTracker Cloud is the cross-store view for operators with more than one site.

Drive-thru lane analytics — Drive-thru performance tracking

Drive-thru analytics

BayTracker gives quick-service restaurants and coffee chains AI analytics for drive-thru performance, including multi-lane and mobile-order lanes:

Service goal and average times: Targets and trends for consistency
Current service time: How the lane is performing right now, so managers can react during peaks
Cash-to-present: Time from payment to order handoff, tracked against your goal
Post-pay-window waiting: How long customers wait after the payment window before order pickup
Vehicles served: By service period and per day for staffing and forecasting

Drive-thru metrics dashboard — Drive-thru analytics dashboard

Vehicles waiting in drive-thru queue — Drive-thru waiting

Auto service bay analytics — AI analytics for auto service bays

Auto service analytics

BayTracker provides AI-based analytics for quick-lube, oil change, and auto service centers:

Wait time: Time vehicles wait before entering a bay
Bay time: Duration in bays to optimize service cycles
Total time: End-to-end service from lot entry to exit
On-the-lot greets: Staff greeting rates for customer experience
Cars waiting: Real-time queue counts
Bay occupancy rate: Utilization for balanced workloads
Drive-offs: Abandoned visits tied to long waits

Rich per-vehicle timestamps support advanced analysis: lot entry, greet, bay entry and exit, and drive-off events.

From arrival on the lot

BayTracker view — Through the full service experience

Retail roadway analytics

BayTracker uses a simple camera to analyze traffic volume and patterns in front of your retail location:

Real-time vehicle counts: Hourly, daily, or weekly exposure
Traffic flow analysis: Rush-hour surges and seasonal trends
Direction and foot traffic: Vehicles in each direction plus pedestrian counts
Custom reporting: Traffic density and customer reach

Use the counts to plan staffing and understand customer traffic patterns.